Delete your HouseEdge account
You can delete your HouseEdge account yourself, on this website or in the HouseEdge app. There is no need to write to support.
How to delete it
- Sign in to HouseEdge.
- Open your profile and choose Account settings.
- Under Delete account, read what will be erased, enter your password and confirm.
In the HouseEdge app, the same option is in the account section of your profile or company tab.
What happens next
- Your account stops working immediately and you are signed out everywhere. Your listings leave the board and your profile leaves candidate search.
- For 14 days, the link in the email we send you cancels the deletion.
- After that the account is erased for good, within a day: your profile, CV, applications, conversations, company and listings. We email you when it is done.
- Kept: a record of payments and refunds (without the reason you wrote) for 5 years, as accounting and tax law requires; our internal decision log, without your email address; and backups, for up to 30 days. The full detail is on the data retention page.
Paid plans
A paid subscription stops renewing as soon as you ask, and the rest of the period is not refunded. If you think you are owed money back, request a refund from your billing page first.
Changed your mind?
Open the link in the email we sent you. It works for 14 days. If you cannot find the email, sign in with your password or ask for a password reset, and we will send a fresh link. Only the link in the newest email works.
Cancelling gives you the account back, but does not undo what deleting already did: listings stay archived, discoverability stays off, and a stopped renewal stays stopped. You turn those back on yourself.
Cannot sign in?
If you have lost access to your account, or it has been suspended, write to support@houseedge.gold from the address on the account. We will confirm it is you and act within 30 days.